TERMS OF SERVICE

Last updated: January 26, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Elite Transformation Group ("Company," "we," "us," "our"), a company registered in Canada at 339 Marina Landing SE, Calgary, Alberta T3M 3J6.

We operate the website http://www.elitetransformationgroup.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Elite Transformation Group provides business consulting, coaching, and training services for medical aesthetics clinics and healthcare practices. Our services include practice transformation consulting, operational systems implementation, staff training programs, sales and consultation coaching, and educational courses. We also distribute professional-grade medical aesthetic products including PDO threads and related supplies to licensed practitioners and clinics.

Contact Information

You can contact us by:

Phone: (+1) 403-408-6685
Email: [email protected]
Mail: 339 Marina Landing SE, Calgary, Alberta T3M 3J6, Canada

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Elite Transformation Group, concerning your access to and use of the Services.

By accessing the Services, you confirm that you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Changes to These Legal Terms

We will provide you with prior notice of any scheduled changes to the Services you are using. Changes to these Legal Terms will become effective seven (7) days after the notice is given, except if the changes apply to:

bug fixes
new functionality
security updates
a court order

In those cases, changes will be effective immediately.

By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms. If you disagree with such changes, you may terminate Services as per "TERM AND TERMINATION."

Age Requirement

The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

Our Services
Intellectual Property Rights
User Representations
User Registration
Products
Purchases and Payment
Subscriptions
Return/Refunds Policy
Prohibited Activities
User Generated Contributions
Contribution License
Third-Party Websites and Content
Services Management
Privacy Policy
Copyright Infringements
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Disclaimer
Limitations of Liability
Indemnification
User Data
Electronic Communications, Transactions, and Signatures
SMS Text Messaging
California Users and Residents
Miscellaneous
Contact Us

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services.

You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected].

If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must:

identify us as the owners or licensors of the Services, Content, or Marks; and
ensure that any copyright or proprietary notice appears or is visible.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your Submissions and Contributions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand:

(a) the rights you give us; and
(b) the obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.

License Grant: By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to:

use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions for any purpose;
prepare derivative works of, or incorporate into other works, your Contributions; and
sublicense the rights granted in this section.

This license includes our use of your name, company name, franchise name (as applicable), and any trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload. By sending us Submissions and/or posting Contributions, you confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and that you will not post or transmit content that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, false, inaccurate, deceitful, or misleading.

You are solely responsible for your Submissions and/or Contributions and you agree to reimburse us for losses we may suffer due to your breach of:

this section;
any third party’s intellectual property rights; or
applicable law.

We may remove or edit your Content at any time without notice if, in our opinion, it is harmful or in breach of these Legal Terms.

Copyright Infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the "COPYRIGHT INFRINGEMENTS" section below.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

all registration information you submit will be true, accurate, current, and complete;
you will maintain the accuracy of such information and promptly update such registration information as necessary;
you have the legal capacity and you agree to comply with these Legal Terms;
you are not a minor in the jurisdiction in which you reside;
you will not access the Services through automated or non-human means (bot, script, etc.);
you will not use the Services for any illegal or unauthorized purpose; and
your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

6. PURCHASES AND PAYMENT

Accepted Forms of Payment

We accept the following forms of payment:

Visa
Mastercard
American Express
Discover
Affirm
Klarna
Afterpay

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information (including email address, payment method, and payment card expiration date) so that we can complete your transactions and contact you as needed.

Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You authorize us to charge your chosen payment provider for amounts due upon placing your order.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order (including by same account, payment method, or billing/shipping address). We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

7. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you cancel. The length of your billing cycle depends on the subscription plan chosen.

Cancellation

Users may cancel their subscription by:

logging into their account settings; or
contacting customer service at [email protected].

Your cancellation will take effect at the end of the current paid term. If you have questions or are unsatisfied, email [email protected].

Fee Changes

We may make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

8. RETURN/REFUNDS POLICY

Please review our Return Policy posted on the Services prior to making any purchases.

9. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users (including attempts to learn sensitive account information such as passwords).
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content.
Disparage, tarnish, or otherwise harm us and/or the Services.
Use information obtained from the Services to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit viruses, Trojan horses, or other material (including excessive use of capital letters or spamming) that interferes with use and enjoyment of the Services or impacts functionality.
Engage in automated use of the system (scripts, data mining, robots, scraping, etc.).
Delete copyright or other proprietary rights notices from any Content.
Attempt to impersonate another user or person or use another user’s username.
Upload or transmit any passive or active information collection mechanism (e.g., gifs, 1×1 pixels, web bugs, cookies, spyware).
Interfere with, disrupt, or create an undue burden on the Services or connected networks.
Harass, annoy, intimidate, or threaten employees or agents providing the Services.
Attempt to bypass measures designed to prevent or restrict access to the Services (or any portion).
Copy or adapt the Services' software (Flash, PHP, HTML, JavaScript, etc.).
Decipher, decompile, disassemble, or reverse engineer any software comprising any part of the Services, except as permitted by law.
Use, launch, develop, or distribute any automated system (spider, robot, scraper, offline reader) that accesses the Services, or use any unauthorized script/software.
Use a buying agent or purchasing agent to make purchases on the Services.
Collect usernames and/or email addresses to send unsolicited email, or create accounts by automated means or under false pretenses.
Use the Services to compete with us or for revenue-generating commercial enterprises not approved by us.
Use the Services to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.

10. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions").

Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.

Representations and Warranties

When you create or make available any Contributions, you represent and warrant that:

The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights (including copyright, patent, trademark, trade secret, or moral rights) of any third party.
You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments connected to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in termination or suspension of your rights to use the Services.

11. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to:

host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise;
prepare derivative works of, or incorporate into other works, such Contributions; and
grant and authorize sublicenses of the foregoing.

The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any trademarks, service marks, trade names, logos, and personal and commercial images you provide.

Moral Rights

You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

Ownership and Responsibility

We do not assert any ownership over your Contributions.
You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions.
We are not liable for any statements or representations in your Contributions.
You are solely responsible for your Contributions and agree to exonerate us from any responsibility and refrain from legal action regarding your Contributions.

Moderation Rights

We have the right, in our sole discretion, to:

edit, redact, or otherwise change any Contributions;
re-categorize any Contributions; and
pre-screen or delete any Contributions at any time and for any reason, without notice.

We have no obligation to monitor your Contributions.

12. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as content belonging to or originating from third parties ("Third-Party Content").

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for:

any Third-Party Websites accessed through the Services; or
any Third-Party Content posted on, available through, or installed from the Services, including content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement.

If you decide to leave the Services and access Third-Party Websites or use/install Third-Party Content, you do so at your own risk, and these Legal Terms no longer govern.

You should review the applicable terms and policies (including privacy and data practices) of any third-party website.

Any purchases you make through Third-Party Websites are exclusively between you and the third party.

You agree and acknowledge that:

we do not endorse third-party products or services; and
you will hold us blameless from harm caused by purchases or interactions involving Third-Party Websites or Third-Party Content.

13. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

monitor the Services for violations of these Legal Terms;
take appropriate legal action against anyone who violates the law or these Legal Terms, including reporting such user to law enforcement;
refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
remove from the Services or otherwise disable files and content that are excessive in size or burdensome to our systems; and
otherwise manage the Services to protect our rights and property and facilitate proper functioning.

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy:
https://elitetransformationgroup.com/privacy-policy

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

The Services are hosted in the United States. If you access the Services from another region with different data laws, then through your continued use, you are transferring your data to the United States and expressly consent to have your data transferred to and processed there.

15. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification").

A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification.

Please be advised that under applicable law you may be held liable for damages if you make material misrepresentations in a Notification. If you are unsure whether material infringes your copyright, you should consider contacting an attorney.

16. TERM AND TERMINATION

These Legal Terms remain in full force and effect while you use the Services.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR NO REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT OR ANY APPLICABLE LAW OR REGULATION.

We may terminate your use or participation in the Services or delete your account and any content or information you posted at any time, without warning, in our sole discretion.

If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or any third party’s name (even if acting on behalf of the third party).

We may take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time for any reason at our sole discretion without notice.

We have no obligation to update any information on our Services and will not be liable to you or any third party for any modification, price change, suspension, or discontinuance.

We cannot guarantee the Services will be available at all times. Interruptions, delays, or errors may occur due to maintenance or technical issues.

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time without notice.

You agree we have no liability for any loss, damage, or inconvenience caused by inability to access or use the Services during downtime or discontinuance.

Nothing in these Legal Terms obligates us to maintain and support the Services or to supply corrections, updates, or releases.

18. GOVERNING LAW

These Legal Terms are governed by and defined following the laws of Canada.

Elite Transformation Group and yourself irrevocably consent that the courts of Canada have exclusive jurisdiction to resolve any dispute arising in connection with these Legal Terms.

19. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control costs, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration (except those Disputes expressly provided below). Informal negotiations commence upon written notice from one Party to the other.

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms, including any question regarding existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC.

Number of arbitrators: one (1)
Seat (legal place) of arbitration: Calgary, Canada
Language: English
Governing law: substantive law of Canada

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the fullest extent permitted by law:

no arbitration shall be joined with any other proceeding;
no Dispute may be arbitrated on a class-action basis; and
no Dispute may be brought in a purported representative capacity on behalf of the general public or others.

Exceptions

The following Disputes are not subject to informal negotiations and binding arbitration:

Disputes to enforce or protect (or concerning validity of) intellectual property rights;
Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and
claims for injunctive relief.

If this provision is found illegal or unenforceable, such Dispute shall be decided by a court of competent jurisdiction within the courts listed above, and the Parties submit to the personal jurisdiction of that court.

Note (business risk): This clause mixes Belgium arbitration body with Calgary seat. If you want, I can rewrite Section 19 to a clean Alberta/Canada arbitration clause that’s easier to enforce and still professional.

20. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time, without prior notice.

21. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES.

WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR:

errors, mistakes, or inaccuracies of content and materials;
personal injury or property damage resulting from access to and use of the Services;
unauthorized access to or use of secure servers and any personal/financial information stored therein;
interruption or cessation of transmission to/from the Services;
bugs, viruses, Trojan horses, or similar transmitted by third parties; and/or
errors or omissions in content and materials or loss/damage incurred from use of content posted or made available via the Services.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE OR ANY WEBSITE/MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING.

YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

22. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

23. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless (including subsidiaries, affiliates, officers, agents, partners, and employees) from and against any loss, damage, liability, claim, or demand (including reasonable attorneys’ fees and expenses) made by any third party due to or arising out of:

your Contributions;
use of the Services;
breach of these Legal Terms;
any breach of your representations and warranties;
your violation of any third party rights, including intellectual property rights; or
any overt harmful act toward another user connected through the Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate at your expense.

We will use reasonable efforts to notify you of any such claim upon becoming aware of it.

24. USER DATA

We will maintain certain data that you transmit to the Services for managing performance of the Services and data relating to your use.

Although we perform routine backups, you are solely responsible for all data you transmit or that relates to activities undertaken using the Services.

We have no liability for loss or corruption of such data, and you waive any right of action arising from such loss or corruption.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending emails, and completing online forms constitute electronic communications.

You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing.

YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

You waive any rights or requirements under laws requiring an original signature, delivery, or retention of non-electronic records, or payments/credits by non-electronic means.

26. SMS TEXT MESSAGING

Program Description

By opting into any Elite Transformation Group text messaging program, you consent to receive text messages (SMS) to your mobile number. Messages may include:

appointment reminders
marketing communications
responses to inquiries
special offers

Message Frequency

You should expect to receive a maximum of 8 SMS messages per month, which may include appointment reminders, consultation follow-ups, service updates, and promotional content.

Opting Out

To stop receiving SMS messages, reply "STOP". You may receive a confirmation message. After opting out, you will no longer receive messages unless you opt in again.

Message and Data Rates

Message and data rates may apply, depending on your carrier and plan. Carriers are not liable for delayed or undelivered messages.

Support

For help, reply HELP, email [email protected], or call (+1) 403-408-6685.

For privacy details, read our Privacy Policy: https://elitetransformationgroup.com/privacy-policy.

27. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

Address: 1625 North Market Blvd., Suite N 112, Sacramento, California 95834
Phone: (800) 952-5210 or (916) 445-1254

28. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us.

Our failure to exercise or enforce any right or provision is not a waiver of such right or provision.

These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time.

We are not responsible for loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision (or part) is unlawful, void, or unenforceable, that provision is severable and does not affect the validity and enforceability of remaining provisions.

No joint venture, partnership, employment, or agency relationship is created between you and us.

You agree these Legal Terms will not be construed against us by virtue of having drafted them.

You waive defenses based on the electronic form of these Legal Terms and the lack of signing by the parties.

29. CONTACT US

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Elite Transformation Group
339 Marina Landing SE
Calgary, Alberta T3M 3J6
Canada

Phone: (+1) 403-408-6685
Email: [email protected]

Elite Transformation Group

Effective Date: Jan 1st, 2026

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Elite Transformation Group through our website at , or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected] or call (403) 408-6685 during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at /privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms

This website (the "Site") is owned and operated by ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Elite Transformation Group.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of Elite Transformation Group and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless Elite Transformation Group, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.

Your participation in any dealings with third-party vendors is solely between you and the third party. Elite Transformation Group shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at [email protected]. We are not liable for any loss or damage arising from your failure to comply with this obligation.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Elite Transformation Group operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.